Booking terms.
The things worth knowing before you book, in plain language. If anything here is unclear, ask us and we will answer.
Check-in and checkout
Check-in is from 3 PM and checkout is by 10 AM. We send check-in details and directions before you arrive.
If you'd like to arrive earlier or leave later, ask us. It depends on the cleaning schedule that day, and we will tell you what's possible.
Minimum stay
Minimum stays vary by apartment. The minimum for your dates is shown before you book.
Payment
The total for your stay, including the cleaning fee and taxes, is shown before you pay. It is held for 2 hours while you finish booking, and if our rate drops before you book, you pay the lower one.
Card payments are processed by Stripe. We never see or store your card details.
Cancellation
Every direct booking uses our flexible cancellation policy. A full refund if you cancel at least 14 days before check-in, a 50% refund if you cancel at least 7 days before, and no refund after that. You can also cancel for a full refund within 24 hours of booking, as long as check-in is at least 7 days away.
Before you pay, we show those deadlines as dates for your stay, and they are repeated in your confirmation email. Bookings made through Airbnb, Booking.com or another platform follow that platform's policy.
You can cancel a direct booking online at /booking/manage with your booking reference and the email address you booked with. The refund due under this policy is shown before you confirm, and it goes back to the card you paid with.
House rules
No pets. No smoking anywhere in the building. No parties or events. Please respect the building's quiet hours.
For some apartments, you'll be asked to sign a rental agreement confirming the house rules before check-in.
Groups
A group is welcome to book more than one apartment. Each apartment is booked on its own, so we can't promise particular apartments together or side by side. Group stays are for accommodation only, and the house rules above apply to every apartment.